Frequently Asked Questions

What exactly is Face2Shop App for?
Face2Shop App allows you to explore the nearby furniture shops, view their product catalog and watch live demonstrations of products in real-time, providing an interactive shopping experience where you can ask questions directly with the shop executives, see the product features up close, and make informed purchasing decisions.


Are the price of products mentioned accurate?
Price on our platform is updated by shops. Our shop partners make it their priority to keep the prices updated. Not just that, with your bargaining skills, you can get even lower price than quoted on the platform.


What is the exchange and return policy?
Every shop featured on our platform maintains its own unique exchange and return policies, which are readily available for review on the respective shop's page.


Is my data and search history used to spam call me?
No, we prioritize the security and privacy of our users' data. Your personal information, including search history, is never used for spam calls or any unauthorized purposes. We adhere to strict privacy policies to ensure your data remains confidential and protected at all times.


How do I report about a shop? What actions are taken?
To report an issue with a shop, use the "Report Issue" option on shop page to submit a detailed description of the problem you encountered. Our team will investigate the matter promptly and take appropriate actions, which may include contacting the shop to address the issue, providing assistance to resolve the problem, or taking necessary measures to ensure customer satisfaction and maintain the quality of our platform. Your feedback is invaluable in helping us maintain a seamless shopping experience for all users.


We are just an email away if you have any further query. Send us your query at help@face2shop.com